One of the biggest problems with the Mac is the perception that it’s this can-do-no-wrong machine, incapable of crashing, never generating errors, and being the very definition of elegance and simplicity. The problem with a reputation like that is it simply can’t live up to that hype. The Mac does crash. The Mac does have errors. The Mac can be confusing and counter-intuitive. The end result is a huge letdown for anyone who’s actually bought into the hype.
On the flipside, Windows has such a bad wrap that you’re half-expect the Blue Screen of Death every time you go to use it. You’re expecting a crummy experience, so when you get one it’s just par for the course. However, when something goes smoothly and wonderfully it’s a pleasant surprise.