Most if not all of the affordable e-scooters are from Chinese companies and customer support can be lacking to consumers in the US. I ordered the Xiaomi scooter last night because it’s likely the only cheap scooter I could buy that I would be able to keep running in 2 years. The popularity of the M365 means that parts are readily available (from China) and there are many DIY repair videos are YouTube. Walmart has a 15-day return policy for these scooters and I’m expecting to fix any issues that come up myself beyond that period.
I honestly would like to see Tesla come out with a line of electric scooters and offer consumers in the US a scooter they could buy from a company with good customer support.