Friday I played with a Surface RT at a nearby MS Kiosk.
I fired up IE and tried loading the theverge.com – it took forever (maybe a minute), to the point that I was suspecting that either the Surface wasn’t connected to the Internet or The Verge itself was down or slow. Just as I hit the back arrow in IE the site started loading. I hit the forward arrow, and had to wait every bit as long for it to reload. (Upon leaving the booth I fired up The Verge on my LTE iPad (3). It loaded essentially instantly, so there was no issue with the website itself. )
The MS minder (there was one for each of the 4 Surfaces at the Kiosk) says to me: “It has Office!”
So I fired up Office (Word), which took a long time to load, and typed a sentence on the attached keyboard. I had one typo hitting the letter N instead of the space bar between two words – something I do a lot on the iPad virtual keyboard. I tried moving the cursor using touch to where the N was to fix it – couldn’t do it, it kept selecting the entire word. I asked the MS minder who had been standing next to me the entire time for help – she couldn’t figure out how to position the cursor either! Finally I saw that it could be positioned by dragging one of the edges of the whole word selection to where I wanted to go.
I realize that the slowness of the web could have been due to a very poor a Internet connection to the MS Kiosk. But that points to another glaring Surface flaw – no cellular option – you are stuck on WiFi whether it is good, bad, or non-existent. And what does it say about Microsoft to have such a poor demo setup?
tl;dr: Did Jeff try the same device I just did? There is something something one of us is missing.